I admit I am new to Ebay. I have bought some BEAUTIFUL yarn and dealt with some wonderful sellers. Unfortunately, I also dealt with a less than stellar seller.
I bid on and won a cone of "snow white" slub yarn that was auctioned with pictures stating it was a rayon, cotton blend. It appeared to have a sheen and looked quite nice. Seller's auction said they would send an invoice, which they did not. I contacted them to find out the total due including freight. They did not respond. I wanted to pay quickly, so I figured the price of yarn, insurance and shipping from information on auction. After I paid I received a response with the total amount due and it was less than I paid. She did refund this overpayment when requested.
I asked when I could expect to receive the yarn. No response. I received all other auctions I had purchased around that date within a few days. I emailed her again and was told this time they did not have it as their supplier had been out sick.
HUH?
Since when can you list items for a definite auction ending a definite date/time that you don't even have possession of?
She said she expected to have it within the week. I received it about 11 days after the auction ended and it was VERY substandard yarn! Instead of a "SNOW WHITE" rayon blend as advertised, it was a dirty offwhite cotton yarn. I have no idea what I would use this for, it is not attractive at all.
I emailed my disappointment in the yarn. No response. I received some "automatic" email response from her that the item had shipped and I should received it shortly. I replied again to this email stating the yarn was not satisfactory and could I return it for refund. No response. Eventually she did respond to say, "return it if you want with a note pls."
No mention of a refund or an offer to reimburse shipping costs. The yarn was only $15.45, but the shipping was $7.85 because of the weight of the cone. (I won't do that again.) I didn't see the point of pouring more good money after bad to return this yarn at my expense. Yes, I might receive $15.45 in refund on the yarn, but I would be out $15.70 in total shipping (to me and back to them).
I would have been willing to just chalk this up to experience, but she had the nerve to put a complaint on MY feedback calling me a WORST BIDDER! I have paid for all of my auctions within minutes of their closure. A "worst bidder" would be a non-paying bidder. Because I complained about the quality of yarn I am a "worst bidder"?
I paid in full quickly...she has my money...I received shoddy yarn. Who got the best end of this deal?
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I would sincerely advise you to avoid the Ebay seller KNITITEMS.
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I cannot say enough good things about the other sellers I have dealt with on Ebay and if I am going to mention a poor one, the least I can do is mention the good ones.
These have given quick, personable responses to email or questions and immediate shipment. All goods received have met or exceeded expectations.
ritzyknits
elvasfinds
consolidating
liselotte
twoply18
bonnieskozyknit
sunflowers65 (I have not received her items yet as auction just closed a day or so ago, but already received more than one prompt, personal email acknowledging purchase and advising shipment.)
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